Course Correcting Doesn’t Have to Be So Hard

After working a local community behavioral health center, mental health therapist Nikki Wahlberg decided  leverage her passion for helping patients work toward personal growth and healing through her own private practice in June of 2016.

Nikki’s initial transition to her own practice was, as she puts it, “Three months of hell.” She was leveling up her business on the side while working a full-time job. After ending her relationship with another billing service due to huge delays in payment, she struggled to follow up on billing matters on her own after hours. BlueCross BlueShield proved particularly difficult to work with.

At the end of the day, Nikki just wasn’t getting paid for the treatment she provided.

A Medicare payment glitch was the final straw that caused Nikki to reach out to us. When we fixed that issue in five minutes flat, she agreed to let us dive deeper into her business. We went back to the start of her practice, recovering roughly $6000 in unpaid bills in less than 45 days.

We also helped Nikki establish a billing database, forms, and systems that are easy to manage as she moves through her schedule of clients.

After enlisting our help, turning billing calls and operations over to our team, and implementing a medical billing database, Nikki reports that she saves approximately 20 hours a week that she once dedicated to the billing process.